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Customer Success Representative Interview Questions
31,413 customer success representative interview questions shared by candidates
How can you help us?
Tell me of a time when you had to face a difficult situation
Standard competency questions asked with Business / Commercial card customer context
1. How well can you do this job given your previous jobs were writing related?
The interviewer asked me what tasks my current job entailed. He also asked if any other job offers were presented to me from different companies at the time of his phone call.
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They mostly asked about my experiences pertinent to the role
The person managing my phone screen had no questions. There was no preparation and he had no idea what the role at fivetran actually entailed. I asked about renewals/expansions and if the CSM partnered with Sales and other teams. He didn't know. Gave me some bogus response about how the culture is such that they encourage close partnerships and then made a comment about how he "couldn't guarantee [I] would be invited to every sales meeting." I clarified and said I wanted to know more about whether the CSM would be executing contracts and having negotiation conversations or if they partner with Sales to do that.
Tell us about your experience finding upsell/professional services opportunities with existing clients.
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