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Customer Success Representative Interview Questions
31,423 customer success representative interview questions shared by candidates
The People Ops Team has asked you to improve the process of hiring backend Web Developers to decrease the candidate journey time and increase the conversion rate.
Why Kraken, why this role? Questions around Kraken values and giving examples from past experiences on how you perform these values. Questions around Industry knowledge
What do you think it's important to become a successful CMS?
Past experience as CSM/Ops Manager/PM. Book of business that I handled before. ARR that I got to manage. Impact I was able to make in my previous role.
Describe a situation where you had to deal with a difficult client. How were you able to resolve that?
some competency-based questions
There were several questions. One thing the recruiter asked me was how I define good customer service.
They asked specific questions about in how what I did in my previous role applies to the customer success role. They asked how I dealt with a difficult customer too.
What did i tell you in our phone call?? That this si a business meeting! How are you behaving in your business meetings? Where is your agenda? (In a high pitch that took me back to my school years as a 7 year old kid)
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