Why do you want to work at Anaplan?
Customer Support Analyst Interview Questions
397 customer support analyst interview questions shared by candidates
Listen to a call recording and take notes as if you were taking the call.
Guess the person I'm thinking about with 10 yes or no questions.
Variety of "what if..." questions.
Describe a time when you helped a customer solve a technical problem?
Analyze a company and analyze their financials to present and defend whether or not you would recommend a client buy it.
The only question they asked me was a scenario type question. If this happened what would you do? Then I would answer and reply was "what if that didn't work?" then I would answer and get same reply. This went on for about 30 minutes and I understand their intent but it was pretty ridiculous. No questions about my previous technical skillsets or experience supporting customers. By the end of interview I didn't want to work there anyway.
The mock support call took me off guard considering the interviewer wanted me to guide a frustrated client through an undisclosed problem with an undisclosed app, giving me one to two word answers. I tried to better narrow down the problem with 5 or 6 questions as to if there were any error messages, or if they could better describe the problems they were having. Every response was vague, and I knew the point was not to solve the problem, but to test my comfort level in finding a resolution. After about 2 minutes of probing with questions, I deferred to transferring them to my support manager to better assist them. That's when the interviewer said, "I'll hold ...". Then, dead air for about 5 seconds. I broke character at that point, not knowing where to go from there. Did she expect me to come back on the line impersonating some fictitious support manager? I was baffled. I am still baffled, but now it makes me laugh. The interview was over shortly thereafter.
Say you inherited $5 million tomorrow, how would you invest it?
What experiences do you have with databases?
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