Asked about personal weaknesses and a good example of customer service
Customer Support Analyst Interview Questions
397 customer support analyst interview questions shared by candidates
Why do you want to change your job? How will your experiences help you with the position? What made you apply here?
When was the last time you had to learn a new technology and how did you go about it?
Name one time where you leaded a project in your previous job and succeeded.
How you
2.Describe step by step how you traveled to the company that morning.
Do you know what's a router? What's WiFi? Best HD video cable in the market? Types of video cables available to plug into TV? Experience in call center? Most challenging technical problem and how did you overcome it? Any customer service and support experience?
Tell me about a time you were in a difficult situation and how did you handle it.
Tell me about yourself ?
A role play with you and the interviewing manager, where the manager is the customer and they tell you that you own the company and can do whatever you want. So the customer is upset because the superbowl is tomorrow, all of his friends are coming over, and his video services aren't working. Technicians aren't available until 2 days out. If he doesn't get a technician out there he's going to cancel all of his services.
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