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Customer Support Associate Interview Questions

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761 customer support associate interview questions shared by candidates

Q1 (Please reply to this question in an email format) - Please, can you explain the payment methods for a transfer from Brazil to Europe? Thanks, Joe Q2 (Please reply to this question in an email format) - Hi! I'm trying to understand how to use this fancy new Wise debit card. And I'm not sure how to use it. For example, can I change the currency linked to my Wise debit card? If yes, can you please walk me through it? Thank you so much! With all the best, Julia Q3 (Please reply to this question in an email format) - I have just registered but I am really confused as to how this all works? I want to pay the sum of €3,450 to a recipient's Danish bank account (i.e. this is the exact sum the recipient is due.) How much in GBP do I need to credit my wise account with (from my own online UK current account) to ensure that the fee is covered & the recipient still receives the full €3,450? When I use the example calculator it appears that the recipient will receive less than the exact required sum due to fee charges being deducted? Please advise & explain exactly how much (in GBP£) I need to transfer online from my personal UK current account into my wise account to ensure the recipient receives the full €3,450. Thanks. Q4 (Please reply to this question in an email format) - Hello, I’m vacationing in Eritrea and my Wise card wont work!! What’s going on?! I need my money now! Q5 (Please reply to this question in an email format) - You call yourself a diverse company, but there are only rich white people in your photos. You guys are racists!
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Customer Support Associate

Interviewed at Wise

3.7★
May 27, 2022

Q1 (Please reply to this question in an email format) - Please, can you explain the payment methods for a transfer from Brazil to Europe? Thanks, Joe Q2 (Please reply to this question in an email format) - Hi! I'm trying to understand how to use this fancy new Wise debit card. And I'm not sure how to use it. For example, can I change the currency linked to my Wise debit card? If yes, can you please walk me through it? Thank you so much! With all the best, Julia Q3 (Please reply to this question in an email format) - I have just registered but I am really confused as to how this all works? I want to pay the sum of €3,450 to a recipient's Danish bank account (i.e. this is the exact sum the recipient is due.) How much in GBP do I need to credit my wise account with (from my own online UK current account) to ensure that the fee is covered & the recipient still receives the full €3,450? When I use the example calculator it appears that the recipient will receive less than the exact required sum due to fee charges being deducted? Please advise & explain exactly how much (in GBP£) I need to transfer online from my personal UK current account into my wise account to ensure the recipient receives the full €3,450. Thanks. Q4 (Please reply to this question in an email format) - Hello, I’m vacationing in Eritrea and my Wise card wont work!! What’s going on?! I need my money now! Q5 (Please reply to this question in an email format) - You call yourself a diverse company, but there are only rich white people in your photos. You guys are racists!

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