Salary expectation, Previous Work Experience
Customer Support Associate Interview Questions
761 customer support associate interview questions shared by candidates
Describe a situation where you went over and above your job description to solve a problem?
-como lidou com uma situação que precisou dar um feedback -uma vez que colocou as necessidades da empresa em frente as suas -oq mais chamou atenção na wise -oq vc espera encontrar na wise -oq vc tem a acrescentar na wise
Situational questions measuring quick thinking and decision making
What project have you initiated and implemented?
Why Do You Want the Position?
I don’t recall as the phone called failed/dropped in the middle. They asked what I wanted salary wise as well. Which may or may not have been the reason they didn’t move forward with me.
Regarding Customer Support knowledge and excel overview
Nothing overtly “tricky,” just the typical “tell me about a time you dealt with an unhappy customer and how did you handle the situation?” type of behavioral questions. “How do you prioritize your workload and stay focused/organized with all the tasks you need to complete?” “Have you ever gone above and beyond your normal job duties to help a customer with a problem?” etc. Overall most of my interviews felt more like friendly, informal conversations with a lot of good back and forth, and everyone I interviewed with was really nice and left a good impression - which is why I ultimately accepted the offer.
Name a time when you had to make a difficult decision, what happened and what was your response?
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