Have you worked with KPIs? Tell me about a time you were struggling to meet a KPI and what you did in order to achieve it.
Customer Support Associate Interview Questions
761 customer support associate interview questions shared by candidates
A customer has fallen through the cracks! He has written a few times and no one has responded to him. Now he is really upset. Please write him an email.
Tell me about a time where you dealt with a very unhappy client. What approach did you use to solve this client's problem?
Why do you want to work at Comma? What are your main strengths? How do you deal with very difficult customer? Where do you see yourself in five years time?
They will ask about your strength and your weakness.
Basic Questions related to logical reasoning
A huge clinic you just started working with asks for a feature that does not exist. What do you do and why?
Questions on my experience and personality
They asked me to write emails to customers and gave me cases, to understand my writing skills, is what I think.
Resonable and relaxed
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