What do you see as the difference between tier 1 and tier 2 support?
Customer Support Director Interview Questions
95 customer support director interview questions shared by candidates
What are some things important to you and you search for your next job?
Austin gave a very good introduction to the company/role/expectations/market opportunity. He paused and allowed me to ask questions after each section. I found him a true ambassador of Gong. He set me up with a great first impression of the company.He demonstrated active listening and showed genuine curiosity in my background. I felt being heard. His transparent, passionate and caring approach was a first witness to the company's values. By the end of our conversation, I felt that I want to work for Gong and be part of the journey.
Typical senior management interview questions.
About your experience and processes which you have improved without increasing the manpower How you handled a difficult customer What you know about the organisation Why you are looking for change What is your current CTC How soon you can join
Can't remember anything too difficult or extraordinary
What KPI's did you use at your previous role
Nothing too complex, it was a screening call
What do you know about us?
What does good customer support look like to you?
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