Customer Support Engineer Interview Questions

1,127 customer support engineer interview questions shared by candidates

There were many difficult questions that I believe were put in place to test an individuals ability to research, but one of the most unexpected situations that came up was a simulation that was given to remotely connect to a server (from a laptop that was provided) and troubleshoot some network communication issue that the server was having (between it and a few of its hosts). Unfortunately, not all packages necessary to complete the task were installed on the server machine (which didn't have internet access).

Technical & Customer Support Engineer

Interviewed at StoredIQ

3.7
Jun 2, 2014

There were many difficult questions that I believe were put in place to test an individuals ability to research, but one of the most unexpected situations that came up was a simulation that was given to remotely connect to a server (from a laptop that was provided) and troubleshoot some network communication issue that the server was having (between it and a few of its hosts). Unfortunately, not all packages necessary to complete the task were installed on the server machine (which didn't have internet access).

Mostly Java and SQL questions. they ask you third party related questions like using tomcat, I pretty much stopped them there and said I don't know, but they were willing to train. Example q: What is the difference between these two scenarios: int x = 7; int y = 8; x=y; String a = "a"; String b = "b"; a=b;
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Customer Support Engineer

Interviewed at Sparta Systems

3.7
Dec 13, 2015

Mostly Java and SQL questions. they ask you third party related questions like using tomcat, I pretty much stopped them there and said I don't know, but they were willing to train. Example q: What is the difference between these two scenarios: int x = 7; int y = 8; x=y; String a = "a"; String b = "b"; a=b;

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