Customer Support Interview Questions

14,150 customer support interview questions shared by candidates

Technical Interview: - Why might a customer complain that calls are spotty? - Emails from Close are going to Spam. Why might this be happening? - How does a phone call differ from a call on a platform like Close? (The context is that calls are spotty in Close, but a customer might say that phone calls are fine). Other interviews: - Have a bio/relevant work history spiel ready - Tell me about a time when you solved a problem? - What are your professional goals? - Why Close? - Why Support/this role?
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Customer Support Executive

Interviewed at Close

4.9
May 5, 2023

Technical Interview: - Why might a customer complain that calls are spotty? - Emails from Close are going to Spam. Why might this be happening? - How does a phone call differ from a call on a platform like Close? (The context is that calls are spotty in Close, but a customer might say that phone calls are fine). Other interviews: - Have a bio/relevant work history spiel ready - Tell me about a time when you solved a problem? - What are your professional goals? - Why Close? - Why Support/this role?

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