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14,155 customer support interview questions shared by candidates

Q1 (reply to this question in an email format) - Please, can you explain the payment methods for a transfer from Brazil to Europe? Thanks, Joe Q2 (Please reply to this question in an email format) - Hi! I'm trying to understand how to use this fancy new Wise debit card. And I'm not sure how to use it. For example, can I change the currency linked to my Wise debit card? If yes, can you please walk me through it? Thank you so much! With all the best, Julia Q3 (Please reply to this question in an email format) - I have just registered but I am really confused as to how this all works? I want to pay the sum of €3,450 to a recipient's Danish bank account (i.e. this is the exact sum the recipient is due.) How much in GBP do I need to credit my wise account with (from my own online UK current account) to ensure that the fee is covered & the recipient still receives the full €3,450? When I use the example calculator it appears that the recipient will receive less than the exact required sum due to fee charges being deducted? Please advise & explain exactly how much (in GBP£) I need to transfer online from my personal UK current account into my wise account to ensure the recipient receives the full €3,450. Thanks. Q4 (Please reply to this question in an email format) - Hello, I’m vacationing in Eritrea and my Wise card wont work!! What’s going on?! I need my money now! Q5 (Please reply to this question in an email format) - You call yourself a diverse company, but there are only rich white people in your photos. You guys are racists!
avatar

Customer Support Associate

Interviewed at Wise

3.6★
May 27, 2022

Q1 (reply to this question in an email format) - Please, can you explain the payment methods for a transfer from Brazil to Europe? Thanks, Joe Q2 (Please reply to this question in an email format) - Hi! I'm trying to understand how to use this fancy new Wise debit card. And I'm not sure how to use it. For example, can I change the currency linked to my Wise debit card? If yes, can you please walk me through it? Thank you so much! With all the best, Julia Q3 (Please reply to this question in an email format) - I have just registered but I am really confused as to how this all works? I want to pay the sum of €3,450 to a recipient's Danish bank account (i.e. this is the exact sum the recipient is due.) How much in GBP do I need to credit my wise account with (from my own online UK current account) to ensure that the fee is covered & the recipient still receives the full €3,450? When I use the example calculator it appears that the recipient will receive less than the exact required sum due to fee charges being deducted? Please advise & explain exactly how much (in GBP£) I need to transfer online from my personal UK current account into my wise account to ensure the recipient receives the full €3,450. Thanks. Q4 (Please reply to this question in an email format) - Hello, I’m vacationing in Eritrea and my Wise card wont work!! What’s going on?! I need my money now! Q5 (Please reply to this question in an email format) - You call yourself a diverse company, but there are only rich white people in your photos. You guys are racists!

I'm looking at the Wise card and will be travelling. What will be the transaction fees when spending with the card and are there any limits to the amount I can spend? How many times in a month I can get money from a bank ATM for free and what is the cost after the limit? Hello there! How do I get and activate a Wise digital card? Can you please tell me the steps? I'm also interested to have more than one card and using them for online purchases. Do they work with Apple Pay as well, meaning that I could use them with my phone? Btw, I live in Iceland, if that makes any difference. Thanks a lot! I'm looking for a solution to pay for my bills every month from my personal Wise account. I'd like to avoid the hassle of setting up the transfers each month. Is it possible to have the payments deducted automatically from my account every time? If yes, what do I need to do? On average how many cases per hour did this agent handle in a day during the last week of June(28.06 - 03.07)? If the expectation is 6 contacts per hour (CPH) across all channels combined, which forms of communication could use some more attention from this agent? What could help them improve? You will be given a Graph for reference
avatar

Customer Support

Interviewed at Wise

3.6★
Feb 27, 2022

I'm looking at the Wise card and will be travelling. What will be the transaction fees when spending with the card and are there any limits to the amount I can spend? How many times in a month I can get money from a bank ATM for free and what is the cost after the limit? Hello there! How do I get and activate a Wise digital card? Can you please tell me the steps? I'm also interested to have more than one card and using them for online purchases. Do they work with Apple Pay as well, meaning that I could use them with my phone? Btw, I live in Iceland, if that makes any difference. Thanks a lot! I'm looking for a solution to pay for my bills every month from my personal Wise account. I'd like to avoid the hassle of setting up the transfers each month. Is it possible to have the payments deducted automatically from my account every time? If yes, what do I need to do? On average how many cases per hour did this agent handle in a day during the last week of June(28.06 - 03.07)? If the expectation is 6 contacts per hour (CPH) across all channels combined, which forms of communication could use some more attention from this agent? What could help them improve? You will be given a Graph for reference

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