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14,155 customer support interview questions shared by candidates

You will be asked many scenario, role-playing type questions which you will have to provide end-to-end responses on how you would troubleshoot the situation without any prompts (the proctors give the scenario/question, then stop talking and write down everything you say until you stop talking - so be verbose). eg: A person calls you saying that they are unable to access google.com with the error message "Page cannot be displayed". How would you troubleshoot this issue with the customer?
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Customer CARE Support Agent

Interviewed at Hawaiian Telcom

3.5★
Dec 11, 2015

You will be asked many scenario, role-playing type questions which you will have to provide end-to-end responses on how you would troubleshoot the situation without any prompts (the proctors give the scenario/question, then stop talking and write down everything you say until you stop talking - so be verbose). eg: A person calls you saying that they are unable to access google.com with the error message "Page cannot be displayed". How would you troubleshoot this issue with the customer?

What is ssl encryption? What 2 developer languages does Stripe use? What countries do we work with? If you sold $125 worth of product to a customer and it needed to be converted to euros with 2.5 commission what do you get back? Why should we hire you? What makes you different? Name a specific time a customer was angry with you What is python? What does airbnb do? What do we do in specific? Who are our clients?
avatar

Customer Support Representative

Interviewed at Voxpro Communications

3.2★
Nov 26, 2016

What is ssl encryption? What 2 developer languages does Stripe use? What countries do we work with? If you sold $125 worth of product to a customer and it needed to be converted to euros with 2.5 commission what do you get back? Why should we hire you? What makes you different? Name a specific time a customer was angry with you What is python? What does airbnb do? What do we do in specific? Who are our clients?

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