I was requested to reproduce and record my screen for two previously documented support tickets by installing the software and following the reproducible sequence.
Customer Support Interview Questions
14,162 customer support interview questions shared by candidates
Flexibility was very important for this role!
After trying CoinTracker, and based on the support requests from Part 1, what product improvement(s) would you recommend to the team?
Questions were typical about my experience in customer support and fitness. After the initial interviews about my broad experience and skills, I was asked to answer a few sample customer inquiries to the best of my ability.
Why I wanted this job?
¿Que harías para ofrecer un excelente customer service?
Do you enjoy working with customers answering their questions and helping them troubleshoot.
Tell me about a time you were not meeting the metrics needed for your position. What was the situation, and how to you rectify it.
I was asked to walk a caller through making a pb&j sandwich while on the line.
Give me a summary of your profile
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