Why do you want to join Onward Search?
Customer Support Interview Questions
14,164 customer support interview questions shared by candidates
How did you prepare for this interview?
Describe a time when you helped an irate customer and what was the solution.
Quite a few role based questions like: Tell me about a time you had to deal with a difficult customer Tell me about a time you had a conflict with your coworker and how you resolved it
How are you doing today?
Situational questions that are relative to the job.
How do you react when you don't know the answer to a Customer's question?
They asked me how I would handle a difficult customer while staying calm and professional.
The role is required to answer customers' questions all the time, it can be rather repetitive and boring. Will that work for me?
We did more of a mock customer calling trying to connect to wifi.
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