Customer Support Interview Questions

14,165 customer support interview questions shared by candidates

You have 50 red marbles, 50 blue marbles and 2 jars. One of the jars is chosen at random and then one marble will be chosen from that jar at random. How would you maximize the chance of drawing a red marble? What is the probability of doing so? All 100 marbles should be placed in the jars.
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Applications Consultant/Customer Support Representative

Interviewed at Lightning Bolt Solutions

3.1
May 3, 2013

You have 50 red marbles, 50 blue marbles and 2 jars. One of the jars is chosen at random and then one marble will be chosen from that jar at random. How would you maximize the chance of drawing a red marble? What is the probability of doing so? All 100 marbles should be placed in the jars.

How many golf balls can you fit in a school bus? You have nine balls all of the same size and 7 of them weigh the same, and one of them weighs slightly more. How can you find the ball that is heavier by using a balance and only two weighings? What do you think is the most useful function in Excel? How would you debug in Excel?
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Customer Support Engineer

Interviewed at OSIsoft

4.2
Aug 15, 2013

How many golf balls can you fit in a school bus? You have nine balls all of the same size and 7 of them weigh the same, and one of them weighs slightly more. How can you find the ball that is heavier by using a balance and only two weighings? What do you think is the most useful function in Excel? How would you debug in Excel?

No surprisingly difficult interview questions were asked. However, the most unexpected question was 'how do you remove applications from your computer? what steps do you use?'. It seemed like such a rudimentary process that I was surprised by the question.
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Technical Support Representative/Customer Service

Interviewed at Sony Creative Software

3.4
Mar 25, 2013

No surprisingly difficult interview questions were asked. However, the most unexpected question was 'how do you remove applications from your computer? what steps do you use?'. It seemed like such a rudimentary process that I was surprised by the question.

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