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Please create a google doc and share with me at ____ with answers to these below Partner questions. Pretend you know the answers, and try and have fun with it! Question one: I am sorry but I am still having an issue with this. How can I ensure that when someone cancels the class before the 24 hr policy gets a credit and not a refund that will charge me? I am talking about when they do not have a package and have just paid my drop in rate. Also, very frustrating that your system does not email me when someone cancels as all of my other scheduling programs have done that in the past! Question Two: Quick question: I added a third pricing option (7 weeks) to my Bridal Bootcamp community for a specific client, and she bought it. I'd like to remove that pricing option, and just have the 3 month or 3 week option offered. If I delete that 7 week pricing option, the one she purchased will still work through the seven weeks, but not allow anyone else to make that purchase, right? Question Three: Happy Friday! Pair of feature requests to add that would be cool & super helpful: Ability to show a stacked bar graph series of attendance by location in Customer Profile view. Preferably, can be quickly toggled below graph to show trends for: last 4 weeks, last 3 months, last 4 quarters, last year and YTD, and lifetime (that one as a single stacked bar or pie graph). Same graph as above in Analytics for a subset of clients, with filters by date, last seen, and tags & package/sub types at a min. Ability to determine time frames like other standard analytics reports.
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Customer Support Associate

Interviewed at Arketa

3.6★
Nov 13, 2023

Please create a google doc and share with me at ____ with answers to these below Partner questions. Pretend you know the answers, and try and have fun with it! Question one: I am sorry but I am still having an issue with this. How can I ensure that when someone cancels the class before the 24 hr policy gets a credit and not a refund that will charge me? I am talking about when they do not have a package and have just paid my drop in rate. Also, very frustrating that your system does not email me when someone cancels as all of my other scheduling programs have done that in the past! Question Two: Quick question: I added a third pricing option (7 weeks) to my Bridal Bootcamp community for a specific client, and she bought it. I'd like to remove that pricing option, and just have the 3 month or 3 week option offered. If I delete that 7 week pricing option, the one she purchased will still work through the seven weeks, but not allow anyone else to make that purchase, right? Question Three: Happy Friday! Pair of feature requests to add that would be cool & super helpful: Ability to show a stacked bar graph series of attendance by location in Customer Profile view. Preferably, can be quickly toggled below graph to show trends for: last 4 weeks, last 3 months, last 4 quarters, last year and YTD, and lifetime (that one as a single stacked bar or pie graph). Same graph as above in Analytics for a subset of clients, with filters by date, last seen, and tags & package/sub types at a min. Ability to determine time frames like other standard analytics reports.

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