Q: I can't hear or see you can you repeat what you just said.
Customer Support Interview Questions
14,166 customer support interview questions shared by candidates
Understanding customer support, how will you stay positive when customers complain about issues with product?
Do I know about Frasers Group
What do you know about Frasers group?
About my family backgrounds and previous experience
How do you handle stress?
Parlez-nous de l'un de vos échecs lors de vos précédentes expériences.
Tells us about yourself? How did handle difficult customers
The assignment was on a pdf attached file and they were possible scenarios a SC agent would most likely encounter on a given work day (so far so good) but a few of them asked to use some tables from their daba base as reference. There was no reference to how to use the table, it was copy/pasted without format from some excel sheet and made no sense whatsoever.
Imagine that you come into work one day and you plough through all the support cases that were submitted overnight by lunchtime. Describe to us what you would do to keep yourself busy for the rest of the afternoon.
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