They want to know about you and give you time to talk.
Customer Support Interview Questions
14,166 customer support interview questions shared by candidates
Tell me about the Customer Support Specialist Role.
You were working as recruiter before in future do want to work as recruiter again?
Was I still in school?
Ask what my back round of work had been involving customer service. Asked what I was looking for out of a company long term etc. Wanted to know what is the ideal work environment for me per say.
I was asked about whether I could operate by myself or if I needed a structured environment to perform.
There were many role specific behavioral questions "tell me about a time when..." The Culture Add questions were about my feelings on belonging, entrepreneurship and purpose. Broad topics, but ones that will tell a company who you are.
Are you willing to work on weekends from time to time?
Questions based on my experience with billing and overall customer service based on what I had in my Resumé
They want to see you're good at explaining to customers how to solve issues. For example, you might be asked something like, "Can you log into our customer support software and give me directions on how to reset my YouTube password?"
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