If a customer is on the phone and they were extremely upset, how would you handle the situation?
Customer Support Interview Questions
14,166 customer support interview questions shared by candidates
Logic puzzle about a cat, a mouse, and a piece of cheese. Mouse can't be left alone with cheese, cat can't be left alone with mouse. Can only fit one animal/item on the boat at once. Need to cross all 3 across the river. How do you do it?
There are 3 lightbulbs in a sealed room with no windows. The 3 light switches are outside the door but are not labeled to show which controls which. When any one light is turned on the door locks preventing entry until the lights are all turned back off. How do you determine which light is controlled by which switch?
What is your biggest goal?
How do I find this Job
The questions were not encouraging
Tell me more about yourself.
Q: What skills are necessary for Customer Support Agent?
Just the part of selling and the handling of irate customers.
Including networking questions, programming languages general questions, related questions with previous projects, exposure to clients and how to deal with complex situations under stress. Questions about general debugging methods and troubleshooting, soft skills and finally 2 written test related to programming languages.
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