how did you deal with a problem in the past?
Customer Support Interview Questions
14,166 customer support interview questions shared by candidates
They created a scenario in which interviewer was assumed as angry customer and I was acting as CSA in which I need to calm down the customer without loosing his trust over Amazon.
I have relatively very less experience with Windows, so basically all Windows questions were difficult for me ( although they might be basic ). For e.g. steps involved to promote a server to make it a domain controller etc.
How would you go about troubleshooting a computer related issue?
What times/dates would you be available to speak for 30 minutes and best number to reach you.
A customer is being extremely rude to you while even using profane language. How does this affect you and how do you handle this.
why do you think you are suitable for this role?
Generic questions that don't relate to the role
Why Amazon ?
speak on non controversial topic
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