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Customer Support Manager Interview Questions
782 customer support manager interview questions shared by candidates
Talk about a time you got the team to buy in to a new process
-basic background details? - people management related? -Operations related? -Logistics related? -about expectations? about flexibility? etc......
My past or current job. But not in detail (like why you left the job)
Q: How do you stay informed about company progress and goals?
My experience working as a hands-on manager providing technical support.
Who are Customer Support's internal stakeholders?
Talked quite a bit about ownership of issue resolution, which seemed like a high priority for CSRs. Seemed like a good quality and expectation for their employees.
Tell me about the strengths and concerns you have about the job posting
Tell me about the highlights of your resume.
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