Questions around my previous Work Experience, How to handle difficult customers, questions on experience working in a call center, If I was familiar with monitoring phone calls, a lot about customer service role
Customer Support Manager Interview Questions
782 customer support manager interview questions shared by candidates
Do you have any previous experience working in a call center?
What is the difference between sympathy and empathy and can you please give me an example of each in a sentence?
have you ever dealt with an irate customer and how did you handle it?
Are you available all the time including nights/weekends/holidays?
Very basic questions for a Senior Management role. The kind I would ask for a junior supervisor about how to manage day to day ops, metrics etc. I had the feeling that the job title and salary was high but the responsibility and accountability very low level. This was confirmed by others at Google who also have senior roles but little influence. Whenever I tried to talk about strategy, addressing challenges etc, the interviewers kept taking the conversation back to day to day ops.
Some technical questions about internal operating systems (i'd no experience and stated as such). How did I deal with pressure and conflict? I was asked about my experiences as manager. How did I deal with a difficult situation? Describe what you do in your current position? How does this relate to this new position.
How do you give feedback?
Strengths and weaknesses, how my friends would describe me
Describe the structure of the company.
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