Identified immediately that role was already filled and asked if I would like to continue, Tell me about yourself?
Customer Support Manager Interview Questions
782 customer support manager interview questions shared by candidates
Had you do a case study, which included review and scoring of 25 ~3-page support tickets (each of which required notes about the ticket), identifying the lowest performing reps, and developing of 2 full PIP plans from scratch for those reps. There were another 3-4 questions on top of this too.
Do you have any upcoming vacations planned? Can you commit to the training schedule and hours required?
To do my duties as a customer service representative
Would you be interested in interviewing to be a customer support representative?
How did you manage conflict with your customer in a daily operation ?
If you got agent score as NPS = X, Quality = Y, & Time to resolve = Z. What you will do to improve those numbers.
What my career goals are
I was asked several questions around being an agent of change and how to effectively manage team members resistant to change.
Situational questions that are relative to the job.
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