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Customer Support Specialist Interview Questions
2,875 customer support specialist interview questions shared by candidates
How do you handle technical support issues with customers who are not tech-savvy?
Do you have prior experience?
Asked if it was possible to do something on one of lots of subscriptions offered to their customers. Then asked another question on whether it was possible to do something that wasn't possible with Hubspot.
Give me a scenario where you dealt with a difficult customer.
How would you handle a customer who is frustrated using the app and how would you escalate the situation when knowing you cannot accomodate to their needs?
Situational questions - Tell me a time where you had to manage uncertainty/ambiguity
Why this role? What future do you see yourself in?
Typical support questions. Tell me about a time you had to make a hard decision. Tell me about a time you had to deal with a challenging customer. Things like that. The recruiter will prepare you very well.
Something along the lines of providing an example where you made a significant contribution at your current/previous role.
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