Tell me of a time you had to work through an uncomfortable situation with a customer, how you handled it, and what made it uncomfortable?
Customer Support Specialist Interview Questions
2,875 customer support specialist interview questions shared by candidates
You’ll be asked multiple questions like “Tell me about a time you received good customer service,” “…bad customer service,” “…we’re able to solve a customer issue,” etc.
How do you communicate with customers? Tell me about a time you went above and beyond for a customer. How did you prepare for the interview? How to you handle feedback? How do you prioritize tasks?
Why HubSpot? Describe the job in your own words. Tell me about a time you faced a difficult situation
Behavioural questions based on values like customer centricity, ownership etc.. I was not offered a role because I lacked values of "coach-ability". I was told that the other values were answered very well but it was not enough... Appreciate the valuable feedback though!
- Tell me about a mistake you made during a project or at a certain point in your career. - Why HubSpot? - Tell me about a time you had multiple assignments with conflicting goals or deadlines, and how you completed each of them. - How did you prepare for this interview? - Tell me about a success you're particularly proud of in your career and why it was a success. - Why Customer Support? - Describe a time you had a conflict with a coworker, and how you resolved it. - How do you prioritize work? - Tell me something you had to learn very quickly but knew nothing about before. - Tell me about your experience. - Tell me about a time you received a negative feedback.
Screening: About my ability to solve problems and big ones that I have resolved such as conflicts, and other general questions about my interests for the job and life in general First Round: About explaining the usage of the Hubspot platform to set-up an online flower business and another one to link a business inbox with the integrated Hubspot mailbox.
Describe a time you faced a challenge and how did you overcome it.
Why Hubspot? And why the support role?
Why should we hire you and not the others?
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