As dealdash expects you to progress quickly in the company, the questions asked are not solely related to customer service. You are expected to know the company strategy and to have ideas how to improve the current business model.
Customer Support Specialist Interview Questions
2,874 customer support specialist interview questions shared by candidates
Mr Fentiman asked me what my dream job was. I found this and many of his questions in the interview to be refreshing and novel.
He asked me about 4 timers if i've ever interviewed with 24-7 before. The answer did not change from no. He asked me about my past work experience. Asked if i was willing to work overnights.
Keine besondere Fragen, es ist halt eine Customer Support-Position. Die übliche Fragen zu meinen Erfahrungen, Stärken und Schwächen.
Do you have access to an ethernet jack
Not too much specific but just wanted to get to know me. They use this time to evaluate if you would be good at talking with customers over the phone.
The first step was to submit a Customer Email Exercise where you had to respond to a client about a technical inquiry. You essentially have to learn the software so that you can provide several trouble-shooting/back-end solutions.
"Can you recall a time when you had to deliver an assignment that you were unsure of how to complete, and how did you do it?"
What would you do if you had someone on the phone who was angry on upset? Have you ever had a situation when a customer was angry or upset? Please describe how you handled that particular situation.
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