What would you do in this scenario, when a customer is rude, angry and blames you for all the faults and when everything goes wrong? What did you do when a customer behaved in a way that was inappropriate?
Customer Support Specialist Interview Questions
2,874 customer support specialist interview questions shared by candidates
How do I see my professional growth within the company?
During the interview, the interviewer asked me if I could imagine what I would be doing in five years.
What are you customer service skills? Name a time you were not able to help a customer. Name a difficult situation with a customer that you were able to turn around. Why are you interested in the Customer Support Specialist position? Why Venmo? Do you have a concern working in Customer Service? Can you deal with different types of customers and a high workload. Why are you interested specifically in Customer Service. What do you know about Venmo? What is your ideal work environment?
They asked me if I really wanted the job and if I would be content with the role.
Just through a questionnaire. What are my two weaknesses?
Walk us through your CV. Explain to us how you executed your tasks in your previous role? Tell us a time you had to deal with an angry customer.
What is your dream environment to work in / with?
What do you pursued on every interaction/ call?
Several role-play scenarios depicted by each Supervisor. All non-technical instances. One in particular was “I heard about this thing called a PBJ sandwich. Can you walk me through how to make one?”
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