-What do you know about the company. -Tell me about yourself -Why customer service -Where do you see yourself in 1 to 5 years -Bad customer experience you've heard with a product you're using. -What does good customer service mean to you. - The software we use. - Advantages and disadvantages of a startup.
Why would I want to join with this company?
Why should we hire you?
1. Tell me about yourself 2 . What brings you to Dell 3 . What if scenarios when it comes to the job (customer interaction based scenarios, etc.)
What is your availability for a phone interview?
Que conoces de esta empresa
Tell me about how you handled a difficult customer and what you did to resolve it.
Describe your current day and duties at work How do you handle stress? What do you do outside of work? Tell me about yourself Where are you located? Strongest quality?
Test before interview then pretty generic questions. They expect you to stay at customer support for at least 2 years.
The only question I was asked at ALL: " what are your salary expectations?" **I was met with a very surprised reaction from my interview, seeming as though I valued my worth too high** for the record, I asked for 65k/yr lol They will expect YOU to ask all the questions. Be prepared for unhelpful and seemingly scripted answers.
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