Data Collector Interview Questions

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A customer calls saying that they are receiving a notice in the mail for a bill that is due at the end of the month. They talked to another representative and said that they worked out an arrangement on paying the bill, and they do not understand why they're getting this bill. How would you handle this?
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Collector

Interviewed at Citi

3.6
Mar 7, 2011

A customer calls saying that they are receiving a notice in the mail for a bill that is due at the end of the month. They talked to another representative and said that they worked out an arrangement on paying the bill, and they do not understand why they're getting this bill. How would you handle this?

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