5 Scenarios to write answers to as if you were a customer support agent. here they are: Scenario 1 You receive the following email from one of our subscribers: Re: Cancellation Hi, I’ve been a subscriber since 2018, but sadly I cannot justify continuing to pay $29/month as my parents have fallen ill and I’ve had to cut down my hours at work to care for them- please could you help me cancel my subscription? Thanks, Jeremy Please draft your email response below. Scenario 2 Anna, a first-time customer at Creative Fabrica bought a font from which was faulty and has reached out to us via Facebook. When she downloaded the font, she found that it was a completely different file to the one advertised on our site. She mentions that she needed the font for a design project that is due this coming weekend. Please draft your email response below. Scenario 3 You receive the following email from one of our users: Re: Can’t login - please help me How do I log in and download my graphics? I can’t remember my password and I am getting very frustrated - please help me ASAP. Mary Scenario 4 Tabitha contacted us via email to report that she noticed an unusual charge to her credit card. When she contacted her bank, they found it was linked to a transaction on our site, which she has now reported as fraudulent. She says that she is concerned about the security of Creative Fabrica. Please draft your email response below. Scenario 5 You receive the following email from a satisfied customer: RE: Thank you for being awesome! To the Creative Fabrica team, I just wanted to say thank you for all the beautiful freebies that you offer - I have been using your products to craft with my children during the school holidays! They love crafting almost as much as I do! I also really appreciated the technical support that Elise gave me with my fonts! You rock Elise! Please draft your email response below.
