IT Technology procedures, support scenarios, ITIL awareness, BAU SLA management
Desktop Support Engineer Interview Questions
2,406 desktop support engineer interview questions shared by candidates
Mostly problem solving example type questioins
If you were trying to sell your laptop on Craigslist, how would you describe it?
Why did you leave your job? Why do you want to work for Abcam? Describe the CompTIA A+ Certification.
What was the last position I worked?
On a scale of one to ten what is your level of expertise in macOS systems?
Why would you statically configure a device?
How would you react when a manager comes to you asking for help with a laptop problem and at the same time someone else reports an outage in the EMEA region and another person wants help with a user profile.
Typical troubleshooting questions like laptop will not connect to the network. What steps do you take?
I explained the basic steps I follow, such as identifying the problem through user feedback, checking hardware connections, restarting the system, reviewing event logs, and testing network connectivity. I also mentioned that I document the issue and resolution for future reference.
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