My experience.
Developer Advocate Interview Questions
5,026 developer advocate interview questions shared by candidates
Name a time when you had to deal with an irate customer
Have you ever worked in a call center, and what type of metrics do you follow
I was asked how would I go about managing persistent and highly escalated customers.
Work history and how it will apply to this position and helping others. It is a tough inviroment working in this field are you sure this is for you?
This is a pre-interview review, so basically the HR person just confirms your interest and asks a couple general questions like why you're interested in such a position and why you would be a good fit. There's also an assessment to complete after that, which isn't difficult. The next phone call will just be to schedule the interview and confirm your interest again.
The position includes frequent talking on the phone, so is that something you're comfortable doing?
In your current role how are you measured by metrics? What makes you successful? Can you tell me about a time when you had to tell a customer no, how did you go about this?
Tell if you could do anything what would you do?
What does good customer service mean to you?
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