Have you ever been in a situation where customer was angry or something and how handled that customer?
Developer Advocate Interview Questions
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What is your opinion on customer delight
I am awaiting my Interview through hirevue
logical questions and language test
Why do you like to help people?
There were 6-8 "what if" and "what would you do" questions. ie "give me an example of how you went above and beyond to help a customer" ? The interview also consisted of some scenario questions, angry customer, customer who was crying, and I had to describe how I would react in that situation.
I can't remember the questions word for word but the questions were along the lines of: Why United Healthcare? Think of a time when you or a colleague needed help on the job,how was it handled? Describe a time when you had to regain a customers trust... Tell me about a time when you witnessed someone on the job acting out of compliance? These are the exact questions but I did notice my interviewers had a sheet of paper with a lot of questions on it that they just randomly chose from to ask me. Just be prepared for behavioral type questions.
Tell me about a time when you had to deal with a mad caller
Tell me about a time you had to overcome a difficult coworker
Do you know the companies Culture & Values.
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