They asked many "Tell me a time when..." questions regarding handling customers in various situations of distress.
Developer Advocate Interview Questions
5,024 developer advocate interview questions shared by candidates
Name a time when you had to help a coworker succeed.
Tell me about yourself?
nothing really difficult
Name a situation where you had to overcome an issue with your peers.
Scenario #1 Hi, I saw your ad on facebook and am really interested to try this. How much does this cost? Do you accept insurance? And how do I know my messages will be kept confidential? This is the internet after all. I look forward to your response - Chris Scenario #2 - Retention I will no longer be continuing my subscription as I can longer afford the service and my therapist is leaving the platform. I would like the charge that was just processed to be debited back to me, as I won't be using the service. - Jen Scenario #3 I had a terrible experience with my therapist. They always cancelled last minute and had limited availability. I want to be rematched, but I’m scared I’m losing time on my subscription. What can be done for me? - Dave Scenario #4 Please respond to this email and include the total amount refunded in your reply. Sadly, I am unable to afford therapy any further. My car broke down on the 101 and I have more bills to pay after my cat’s surgery. Can I please be refunded for the amount I did not use? - Linda Note: we process refunds by weeks of service, not by individual days. Monthly plans are 4 weeks/28 days of service billed up front. They are signed up for our $180 USD a month plan ($45 USD a week).
Name a time where you had to be accurate?
Why are you leaving (why did you leave) your most recent employer?
Why do you want to work for UHC? What type of boss are you looking for in an employer? Describe a time when you had to built trust with a customer?
How did you handle stressful situation pertaining to a particular job on your resume'?
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