They provided an exercise with data and asked how I would use it to make staffing decisions.
Director Customer Experience Interview Questions
89 director customer experience interview questions shared by candidates
Een case situatie van toepassing op de rol.
What interests you most about this position?
Experience in supply chain and management
Nothing difficult. The attitude and hostility were hard to deal with.
The Customer Success manager fired off 10 or so questions that seemed to be pulled from a "here are ten questions you should ask a job applicant" blog post somewhere. It was off-putting and did not allow me to form any kind of a rapport with him, unfortunately.
The VP of the department asked me what my 2020 plans would be for the team. Again, given that I am an applicant and not someone who has been working at the company for the ~3 - 6 months that would be required to really form a comprehensive plan I am uncertain what he was hoping to get from me.
The most ridiculous question was to provide a step-by-step eval/reco on the current 7-step interview/hiring process. The job posting was not for an HR job or a relevant question at this stage... post-interview, yes.
The VP of the department listed out 12 problems that he currently was facing, and after a ~10 minute session lightly explaining these items one-by-one he asked me how I would address/solve them. It was a bit rapid fire, but also theres the big problem that even a candidate with extensive experience would have a hard time solving the dozen or so problems without being familiar with the company and the culture. Getting an idea how a candidate thinks without any information could be useful, but it was unclear to me whether or not there was a "correct answer" that he was looking for.
Leadership Style, "Tell me about yourself", How would you handle xyz, etc. There were more but I can't recall at this time.
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