Why you are interested in this particular role? Your interest in Octopus Energy. Your Unique Selling Points - what makes you a good candidate for this role? Your previous experience within customer service, including times you've dealt with challenging customers or where you've gone above and beyond for customers. Have you ever had to deal with a challenging colleague?
Why would you like to work for this company?
describe a time when you have dealt with a difficult customer
They asked me a series of competency questions to highlight how I would deal with customers in difficult situations.
Why do you think you would be a good fit for this role?
They asked multiple questions about customer service experience, such as when had I gone above and beyond for a customer.
How are my experiences applicable to this position, how can they be applied?
why do you want to work for octopus energy
What is your biggest motivation for working at the company.
Give an example of a customer situation you could have handled better, what did you learn?
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