I can't recall all of the questions but below are a few of the ones I remember: (Most of the questions were set up with a scenario, they asked you to give the an example you have experienced, and how did you do to solve/fix it) 1. Picture you received a call from a concerned/unhappy costumer. How would you react to an angry costumer and what would you do in case you did everything to help the costumer but he/she still unhappy. 2. Give an example of a time you had a conflict with a co-worker. What was the problem? how did you solved it? what was the outcome?
