Conducted mock phone call where an individual calls you and you pretend to be an enrollment counselor. Prior to the call, you will be sent links/resources to study the scenario for the program and school.
Enrollment Manager Interview Questions
1,761 enrollment manager interview questions shared by candidates
How do you feel about being on the phone all day (at work) and having your calls monitored?
What can I bring to the company and my team that no else can?
What religion are you?
What are your weaknesses?
It has been seven years since I interviewed for employment. I have had interview for promotion and new positions, but they were internal. The most challenging question I was asked for a promotion to team lead: what was one negative situation that you had (with co-worker or prospective student), what did you do and how would you change it.
The questions really are not technical. Questions are more creative and requires nothing but common sense, critical thinking, and personal approach on how one address an issue to an employee, how one deescalate a situation, how one motivates an employee to be productive in a deadline-sensitive environment, what recommendations you would give someone who is already doing superb, and how you assist someone under-performing to exceed expectations, just to name a few. Every one has a different approach, mentality, and it all depends on how you present yourself in answering these questions. The questions are related to customer service and employee management particularly. It is all about your soft skills, because you got called for an interview assuming you already have the hard credentials in place (degree, experience in an academic institution, hardware and software skills). Just have fun and be yourself!
Did you resolve an issue?
Why am I looking to make a career change from healthcare to higher education?
What difficulties could you see happening while dealing with people who think you are a telemarketer?
Viewing 11 - 20 interview questions