Why do you want to work at Fidelity? Describe a time I received negative feedback from a customer. Describe a situation when you had to empathize with a customers issue? What was the outcome? How do you go about understanding a customers wants and needs? Give an example of a complex call? How did you approach it/handle it? What are you study habits? What drew you to this position? How would you get a customer to understand you and our products? What is you understanding of the position so far? Are you ok with the hybrid work style? What are one of your "weaknesses" or "challenges?
