-Explain what you know about the position so far: expectations, pay rate, training period, etc. -Describe a time you were not able to resolve an issue with a customer, and what you did. -Describe a time when you had to receive some feedback from your supervisor. -Explain how a normal work day looks for you. -What is it about Apple that makes you want to work with us?
Role play: Its my birthday and I received Beats by Dre headphones but I don't know how to pair them. How can I connect them via Bluetooth?
What is the difference between a hard drive and RAM?
What does customer service mean to you?
Where is Apple Headquarters?
ROLEPLAY: My son just sent me a link to a video of my grandson's first words, but when I play out on my ipad there is no sound. I really want to hear his first words, it is so important.
If you had to convince someone to buy Apple's product, how would you do that?
Whats the difference between customer service over the phone vs over chat?
Q. Can you describe what the cloud is?
Where is Apple's HQ?
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