The most important questions are scenario based. You are given a scenario and then given a few minutes to think through your response, then graded on how well your prioritize the customers, integrated coaching of the associate, and resolve the overall conflict.
Normal questions. Nothing unexpected.
Do you like working with customers? Do you know anything about retail sales?
Describe a time you helped a customer in a difficult situation.
How would you handle an irate customer?
What is the previous work for me, why i choose this position, am i willing to talk to a customer
What does customer service mean to you?
How long have you been a designer?
Could I work at the weekends
if i lived close by and what sort of hours i'd be able to do
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