Preliminary phone interview - have you ever issued paperwork that was compromised? Panel interview- 1. what is your best working relationship? 2. name a time that you had to give guidance to someone that did not initially value your input or advices at ended in a positive outcome? 3. A time you have had to deal with a difficult customer
give me a time that you had to meet a deadline
Tell me about a time in your career that you had to show an unusual amount of courage.
How did I deal with an irate customer?
What would your current manager say is your biggest opportunity for improvment.
The one unscripted question was: I am a customer, and you wrote the estimate on my car up as a 3 hour repair on the quarter panel, and I say I want it replaced. What do you say?
Why do you want to work for this company?
"What do you do if you disagree with a company policy or procedure?"
Why would you want to get such a difficult job? Can you leave work with things left undone on your desk? Would you be willing to relocate for promotion? Would you rather have interesting things happen to you or good things? Do you believe most people are truthful? Are men or women better at multi-tasking? Have you ever had to multitask at a job. Have you ever had to come to managment for advice/suggestions on how to handle a personnel issue?
How many claims do you handle weekly?
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