Why do you want to work with us
Field Research Interview Questions
4,200 field research interview questions shared by candidates
Why do you want to be an access field technician? What do you think you can bring to the role?
What will make you a success at Virgin Media?
They'll want to know things about your former work experience. Read up on the Virgin values and current projects.
Expect some very technical questions. For the manager interview, expect to be assessed for your "culture" and ability to handle pressure. If you show excitement, and enthusiasm it goes along way.
Have you worked on automated equipment?
What is the most difficult thing you have ever worked on?
Basic Customer service and Sales approach questions
Why you want to work for Virgin Media as a Field technician. Name as experience you've had where you've had to deal with a difficult and upset customer. Name a time you've had to prioritise and approach a work load strategically. Scenario (Which is a general situation within the role) - You're late to a customer's house because of earlier jobs have ran over time plus you have been stuck in heavy traffic. You eventually arrive at your customer's house where they are upset because your lateness has made them miss an appointment. The house is in a bit of a mess and the house is also occupied by children. How do you approach this whole situation. P.s. When answering questions answer them as 'I' not "we"
Name a time you had to show commitment upon making a difficult decision? And then they gave me a scenario: - You arrive late to a job because you over ran on time on your jobs earlier. Plus you got caught up in heavy traffic. You arrive at your customers home who happens to be upset with you because your lateness has made them miss an appointment. The house is a bit messy and the customer has kids running around the home. What do you do first and How do you approach this situation? P.s. Always answer questions using "I" rather than "we".
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