Tell us of a time when you have given excellent customer service.
Fleet Assistant Interview Questions
1,041 fleet assistant interview questions shared by candidates
Why do you want to be cabin crew for BA?
Didn’t get to interview.
Give an example of a time you had to break the rules/disregard orders from managers?
Never got through
Why BA?
How have i exceeded a customers expectations?
Group exercise: They give you a scenario and you have to figure out what you need to do. It's in a room with three interviewers taking notes and they put you into groups of 4.
Role play: It's in a room with just you and the interviewer. First she tells you to read a three paragraph text out loud. Then she takes the role of a customer with a complaint and you have to answer her questions (the answers are in the text but you won't be allowed to look at it during the role play), the role play lasts for 2 minutes.
What checks do cabin crew have to complete before a flight?
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