Can you describe a time that you felt under pressure, and what did you do?
Fleet Interview Questions
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Why BA, Why cabin crew
Give an example of a time when you broken the rules
Why do you want to work as Cabin Crew for BA? What do you think the main challenges of the job will be? How do you think you will cope with the training? Tell me a time when you have excelled customer service? Tell me a time when you turned a negative customer experience into a positive one? Tell me a time when you have had to stick to rules? Tell me a time when you have broke the rules? What was the impact of this? Tell me a time when you have been under pressure? How did you cope with this? What did you gain from it?
Why BA
Give an example where you have gone above expectations when delivering customer service.
They will ask fro examples of customer service, also when you have gone above and beyond
Give an example of when you have exceeded a customers expectations?
Tell us a time when you have exceeded a customers expectations. When have you broken any rules What do you know about the training?
Describe a time where you have broken the rules and what were the consequences?
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