Have you ever dealt with an irrate customer. How did you handle it and what was the outcome? Was there ever a time you had to choose between your personal and professional life? Compared to your co-workers, what makes your service stand out? Give an example of excellent customer service. Have you ever gotten an award or have been recognized for your work? What would you do to ensure that you get to work on time? Why do you want to be a FA? Why Compass?
Have tattoos?
Tell be about a time where you went above and beyond on the job?
I was asked Two times you caught a coworker being dishonest and what did you do. I was not able to come up with any answer to this. I did state if someone was taking from Delta, I would advise them that is not the right thing to do.
Describe a time you gave legendary customer service?
Name a time when you had to show excellent customer service?
They asked me a total of 9 questions. Some were personality questions, like the ones below. However, they asked me three situational questions that were somewhat difficult for me to answer.
Hi I'm Manny, describe a time when you displayed a high level of effort and commitment towards performing your work, what was the situation, what did you do and what was the outcome.
If you show up to work and your uniform is off, or something is wrong with the way you are dressed/look/hair/accessories etc... how would you handle the situation?
When was a time you made a mistake at work and no one noticed, what was the outcome
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