What would you do in the instance you don’t have enough information to process a dispute.
Fraud Customer Service Interview Questions
3,162 fraud customer service interview questions shared by candidates
If you are working a case with a fellow investigator and he/she shows up 20 minutes late, and they write in their report they were there on time, what would you do?
We are offering $8 and it is non negotiable
The initial interview was over the phone with their HR located in their Downtown PHX location. Truthfully, it felt like less of an interview and more so if HR was feeling out my personality to see if I would be a good fit for the company/team. There wasnt any specific questions as to my professional background/experience in fraud analytics and I can only assume thats impart due to the fact that the HR rep that interviewed me does not have a background in fraud, by no means taking anything away from them. The HR rep i spoke with was pleasant, warm, friendly and knowledgeable when providing details regarding company benefits. Though this role is to manage/mitigate fraudulent activity they have the department nested under their Customer Service/Concierge department opposed to having it under their Accounting/Finance department. The reason I point this out is because as a Fraud Specialist with Fair.com you will essentially be required to perform Fraud Specialist and Customer Service/Concierge duties though only being technically compensated for one. Having Fraud and Chargebacks under the customer service department is counterproductive. The interview with management was a way more dry in comparison to the one with HR, equate that to different personality type/interpersonal communication skills. I learned that the company initially did not account for chargebacks/fraudulent activity within their application environment so at this moment they are responding to fraud as it happens opposed to taking proactively addressing it. The department is currently lacking the tools/software needed to properly mitigate fraud and chargebacks, and due to the lack of experience among current employees anyone stepping into this role will aiding with Chargebacks (which is a seperate role/dept) as well as expected to provide Customer service and possible tech/app assistance since this is within a call center environment. In regards to the assessment, i've yet to take but assume that its standard customer service/system questions. The process of submitting application and then being interviewed onsite took exactly 7 days. I've yet to receive an offer but in comparison to current role, benefits etc if i was I doubt that I would leave my current employer for Fair.com mainly due to the Chargeback/Fraud team being under customer service, having to take inbound calls in that role, not having the option to Work from home, and being required to work nights and weekends. If you have more than 3yrs exp in Fraud this may not be a great fit because the pay range is what one would expect for a customer service role.
would you approved a transaction
What is debit card? What is Credit card? What is CVV?
What were some of the work challenges I've faced before and how was it handled?
Why did I desire the new position and what could I offer that would increase production and workflow?
What Experience did I have? How many years? What did I like about it? What didn't I like? Why did I want the job I epplied for?
What would you do if your supervisor told you to look the other way?
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