Unexpected questions were questions related to my previous job that didn't have anything to do with the current one. Other questions were mostly behavior/situation type questions, such as how did you deal with upset customers, and what was your favorite thing you liked about your last job. etc.
What are your biggest weaknesses?
No unexpected interview questions.
Why Fraud department?
Give an example when you've gone above and beyond the call of duty for your job to assist a customer?
Tell us a time you went above and beyond for a customer?
describe a time you had to deal with a difficult customer
Was there ever a time that you faced difficulty at your current or maybe even previous employer? How did you handle it?
Describe a time when you had to go out of your way to provide the customer service expectation of a client?
Explain why you would think you would fit into this role with our department
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