Why do you want to work in the hospitality industry?
Front Desk Agent Interview Questions
2,847 front desk agent interview questions shared by candidates
What do you see yourself doing 5 years from now?
What's one of your biggest weaknesses?
describe a difficult situation you had with a guest and how did you handle it?
How would you react to a guest complaint
Availability experience future goals commute
How would you handle a problem?
Describe your previous work experience.
How strong are your people skills?
All the questions were pretty standard. Questions about how my past job experience would translate to customer service. Explain a situation in which a customer was unhappy and how I handled it. They mostly want to know three things: 1. Can I learn Opera (our property management system), 2. Am I friendly and well spoken, and 3. Do I make good decisions. I interviewed for a Starwood Hotel once, and it was much harder, more in depth. I think since each Crowne Plaza is independently owned the hiring process will vary from hotel to hotel.
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