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Front Desk Agent Interview Questions

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2,847 front desk agent interview questions shared by candidates

experiencia. Work excel e as ferramentas de trabalho como opera. 2 entrevistas e fase final. Perguntou sobre trabalhos anteriores e porque gostaria de entrar naquela empresa. Perguntou sobre a franquia a redeem.geral
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Front Desk Agent

Interviewed at FRHI Hotels & Resorts

4.2★
Feb 23, 2023

experiencia. Work excel e as ferramentas de trabalho como opera. 2 entrevistas e fase final. Perguntou sobre trabalhos anteriores e porque gostaria de entrar naquela empresa. Perguntou sobre a franquia a redeem.geral

Be prepared with your elevator pitch for "tell me a little bit about yourself" and to answer situational questions about handling difficult guests and challenging service issues. Ex. "tell me about a time when you had to help a difficult guest and what the outcome was." If your skills are outside of hospitality, I'd suggest preparing answers that show your experience can translate to hotels. For example, service recovery in food service or retail still shows that you know how to keep customers happy.
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Front Desk Agent/Night Auditor

Interviewed at Four Points By Sheraton

3.5★
Feb 15, 2022

Be prepared with your elevator pitch for "tell me a little bit about yourself" and to answer situational questions about handling difficult guests and challenging service issues. Ex. "tell me about a time when you had to help a difficult guest and what the outcome was." If your skills are outside of hospitality, I'd suggest preparing answers that show your experience can translate to hotels. For example, service recovery in food service or retail still shows that you know how to keep customers happy.

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